Enhanced services through Cloud, Mobility and IOT
The Technology Services Industry Association (TSIA) recently pointed to an interesting aspect of 2016-17. The association, in its annual survey in which field services are a critical component, said that planned spending for the year would be “high” with top spending categories for field services being self-service portals, customer experience analytics and parts and logistics1. Let’s spell out the message in this finding: digital adoption in field services will grow and investments in IoT, Mobility and Cloud will be exponential. With customers wanting everything to be a faster and flexible service at lowered costs – traditional field service practices will fall by the way side. Organizations will have to redesign their field operations with particular attention to unifying currently fragmented solutions.