QSolv has helped some of the world’s largest utilitiy companies address critical business challenges by providing solutions to business-technology challenges across procurement, transmission, distribution and customer services.
We understand the pressures and opportunities technology brings to the utilities sector, and are able to guide you in the right direction, navigating transforming customer expectations, regulatory requirements, rising competition, aging infrastructure, climate change and workforce demographics.
We ensure that your risks are identified and mitigated, reducing your exposure to penalties from non-compliance, and helping you guard against cyber threats, while also improving your operational efficiency and resource management.
QSolv specializes in three key areas of utilities business technology:
Workflow automation and collaboration: We help utilities companies move towards paperless processes and management across departments. Our solutions focus on workflow automation, reporting and compliance, collaboration and content management platforms, and document handling systems. We design, develop, test, integrate and provide support for solutions that help your legal, auditing, claims, worker, environmental, customer, finance and operations management.
Smart Grid/Smart Connect: Our expertise helps complex utilities companies overcome legacy technology and data challenges and connect with the future. This has included implementing AMI (Advanced Metering Infrastructure), upgrading EAM (Enterprise Management Infrastructure), providing business intelligence systems, which manage and intgrate data and provide predictive analytics and reporting. We can also provide ongoing support to these systems, to ensure that you can focus on what matters
Field force planning and management: We help optimize customer service, work order management, workforce deployment and parts management through solutions that drive towards an integrated workforce, customer experience and back end data, systems, planning and reporting. Our enterprise BI platform ties the information together and allows easy monitoring of key performance areas such as customer feedback, response times, resolution/implementation accuracy and costs.